How do I return a product?

Shop One Country guarantees 100% satisfaction, but if there is any reason that you are not satisfied we are happy to offer a return or exchange within 7 days of receiving your purchase. Please contact shop@onecountry.com for all return and exchange requests.

How much does shipping cost?

$0! We are proud to offer free shipping on all orders placed through our shop.

Will I be notified when my order has shipped?

Yes! You will receive an email from us confirming your order once it's placed, as well as an email notifying you once your order is on its way!

When can I expect to receive my product(s)?

Orders will generally ship within 3-4 business days however, most will ship sooner.

How can I contact you?

We’d love to hear from you! Send us an email to shop@onecountry.com with your name, phone number, and your inquiry and we’ll get back to you ASAP.

What are your hours of operation?

Shoponecountry.com runs 24/7, but if you have any customer service needs, we can be reached by email at shop@onecountry.com, and will typically respond within 24 hours of receiving your email (if not sooner!)

Can my brand/products be sold on Shop One Country?

We’re always looking for new brands to join our collection! If you are interested in having your products featured on Shop One Country, we’d love to hear from you. Shoot us an email to shop@onecountry.com and we’ll get connected.

What payment methods do you accept?

We accept most payment methods including Visa, American Express, Mastercard, PayPal, Apple Pay, and Google Pay.

Do your items run true to size?

Unless otherwise specified on the product page, all apparel and footwear runs true to size. Of course, if your product doesn’t fit quite right once you receive it and try it on, we’re happy to exchange it for a better fit within 7 days of receiving your purchase. Just email us at shop@onecountry.com with your request.

Do you offer gift cards?

Not yet—but this is in the works!